Terms of Service

1. Acceptance of Terms

By creating an account or using the BukaToko service, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Definitions

• "Platform" means the website, dashboard, and all BukaToko.ID software and services.
• "Merchant" means a user who creates and manages a store on the Platform.
• "Buyer" means a person who purchases products through a Merchant's store.
• "Store" means a storefront created by a Merchant using the Platform.

3. Our Services

BukaToko provides tools to build and manage online stores, including product management, checkout, shipping integration, customer communication, and analytics and ad-tracking features. We provide the tools; responsibility for the products sold, pricing, and order fulfillment rests entirely with the Merchant.

4. Accounts & Registration

• You must be at least 18 years old or of legal age to enter into a binding agreement.
• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity on your account.
• Notify us promptly of any unauthorized use of your account.

5. Merchant Obligations

As a Merchant, you agree to:

• Comply with all applicable laws and regulations, including consumer protection and taxation;
• Sell only lawful products that do not infringe the rights of others;
• Provide honest, clear product descriptions, pricing, and store policies;
• Fulfill orders and handle returns/complaints reasonably;
• Handle Buyer data in accordance with applicable law and the Privacy Policy.

6. Content & Ownership

You retain ownership of the content you upload (products, images, text, logos). You grant us a limited license necessary to display and operate your Store. You represent that you have the rights to such content.

All rights to the Platform, including software, design, and the BukaToko brand, remain ours. These Terms grant no rights to our intellectual property other than as expressly permitted.

7. Payments & Subscriptions

• The service is available in subscription plans at the prices listed on the Pricing page.
• We currently do not charge a per-transaction fee. We may introduce or change fees in the future with reasonable prior notice.
• Fees from third-party providers (e.g. payment gateways and couriers) are outside our control and follow each provider's terms.
• WhatsApp credits are pay-as-you-go and consumed based on usage.
• Subscriptions may be canceled at any time; cancellation takes effect at the end of the current billing period, unless otherwise required by applicable law.

8. Third-Party Services

The Platform may integrate with third-party services, including the WhatsApp Business Platform (Meta), Meta Pixel, TikTok Pixel, payment providers, and couriers. Use of those services is subject to each provider's terms and policies. When enabling WhatsApp features, you agree to comply with the WhatsApp Business Messaging Policy, including Buyer opt-in consent requirements. We are not responsible for the acts or failures of third-party services.

9. Prohibited Uses

You may not use the Platform to:

• Sell illegal, prohibited goods or services, or those infringing the rights of others;
• Engage in fraud, spam, or sending messages without consent;
• Upload unlawful, misleading, or offensive content;
• Attempt to hack, disrupt, or reverse-engineer the Platform;
• Misuse Buyer data beyond legitimate purposes.

10. Suspension & Termination

We may suspend or terminate your access if you breach these Terms or applicable law, or where necessary to protect the Platform and its users. You may stop using the service and close your account at any time. Provisions that by their nature survive termination will continue to apply.

11. Disclaimer & Limitation of Liability

The service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that the service will be uninterrupted or error-free. To the extent permitted by applicable law, our liability for damages arising from use of the service is limited to the amount you paid us in the preceding twelve months.

12. Indemnification

You agree to defend and indemnify BukaToko and its affiliates from claims, losses, or costs arising from your breach of these Terms, applicable law, or third-party rights.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through appropriate channels. Continued use of the service after changes means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved amicably; if not resolved, through the applicable legal channels in Indonesia.

15. Contact

For questions about these Terms, contact:

Akses Digital Indonesia
Email: halo@bukatoko.id
Jakarta, Indonesia